Your Hospital Stay
We want your stay to be as comfortable as possible. Here are some tips to guide your time with us.
Overnight and Extended Stays
We want your stay to be as comfortable as possible. Here are some tips to guide your time with us:
If your stay with us is scheduled, please stop by the Registration Desk, located on the first floor of J.W. Ruby Memorial Hospital, when you arrive.
What to bring
Pediatric patients and parents: Bring your child’s favorite toys, movies, books, or blanket to help your child feel more comfortable during the hospital stay. Gaming systems can be connected to the television in the patient rooms. Bring any medications taken regularly, along with change and a credit card for vending machines and the cafeteria. Bring a journal to write down notes and questions. Don’t forget a charging cord for your phone.
Expectant moms: Mothers are encouraged to bring comfort items, toiletries, and an outfit for the newborn to wear home (sleepers with buttons/snaps or that zip from the foot are encouraged). Diapers and wipes will be provided. Prior to discharge, bring the car seat to the room for inspection and car seat safety education.
Staying with your child
We encourage one parent or other adult family member to stay overnight with the child throughout his or her hospital stay. A sleeper chair and couch are provided. Parents can use the shower in their child’s room or in the Family Room; toiletries will be provided. Siblings are not permitted to stay in the child’s room at night.
Ronald McDonald House provides a “home away from home” for patients and families who meet the criteria. The facility is located across the parking lot from J.W. Ruby Memorial Hospital, next to WVU’s Milan Puskar Stadium. To reach Ronald McDonald House, call 304-598-0050.
For help in obtaining lodging at Ronald McDonald House – or for a list of local hotels that offer a discounted rate – stop by the WVU Medicine Children’s Hostetler Family Resource Center or call 304-598-4660.
Patients and guests can order from the patient menu and have meals delivered to the patient rooms (dial 76368). Note:
- Patients are encouraged to check with their provider or registered dietitian about dietary restrictions before eating any food brought in by visitors.
- Certain tests may require that your child not eat for a period of time.
- Guest trays are available for parents or visitors and may be ordered by calling the same number used to order patient meals (76368). A payment of $6.50 is expected at the time of delivery.
- Breastfeeding moms, parents staying with an infant, and parents of Epilepsy Monitoring Unit patients receive complimentary guest trays. Please see a staff member for more information.
- Snacks, coffee, and meal vouchers can be found in the Hostetler Family Resource Center. Meal vouchers can be used for guest trays or in the cafeteria.
- The Hostetler Family Resource Center often provides special meals for families. Please see event calendar.
- The hospital cafeteria is located on the fourth floor of J.W. Ruby Memorial Hospital. There are also vending machines in this area.
- The Market@HSC, a food court, is located at the WVU Health Sciences Center. Access it by exiting the back doors of J.W. Ruby Memorial Hospital, on the fourth floor.
Cell phone use
Patients and families can use personal mobile devices in all areas of WVU Medicine Children’s, unless restricted by specific unit policies. It is fine to use phones to photograph the patient and family members; however, taking photographs of other patients, visitors, and staff is strictly prohibited.
Computers, tablets, and smartphones with wireless capability can connect to the internet with FriendsConnect, a free, wireless service provided by Friends of WVU Hospitals. If you have trouble with your internet connection, please call the WVU Medicine Help Desk at 304-598-4357. This number is available 24 hours a day, seven days a week.
Interpretation and TDD services
Interpretation services for patients who do not speak English (or who speak limited English) are provided. In addition, auxiliary aids and services are provided for patients with communication disabilities. Telecommunications Device for the Deaf (TDD) is available free of charge to patients who need this service. To make arrangements for TDD equipment, call the WVU Medicine Help Desk at 304-598-4357.
For the health of our patients, visitors, faculty, and staff, we ask that you please refrain from using tobacco of any form, including e-cigarettes and vapor products, at all WVU Medicine clinics and facilities, including parking lots and garages.
Pediatric patients and parents: As your child gets better, we will work with you and your family to prepare for a safe homecoming. Your child’s nurse will talk with you about home care, at-home medications and equipment, and follow-up visits with the doctor.
Newborns: Bring the car seat to the room to allow adequate time for inspection and car seat safety education.
The WVU Medicine Discharge Pharmacy offers in-house delivery to patients at WVU Medicine Children’s and mail delivery to patients’ homes. WVU Medicine also offers prescription services through its Medical Center Pharmacy and Mountaineer Pharmacy. Learn more.
You may receive a survey in the mail asking about your experience at WVU Medicine Children’s. We hope you will take some time to provide feedback. Your thoughts and opinions help us improve.
Care Management can help you with any personal, financial, or family problems that may arise. Staff members are available for counseling and can help with understanding and obtaining community resources. Call 304-598-4183 or ask your nurse for assistance.
Lactation service and infant feeding room
Lactation services are available for patients who are experiencing breastfeeding challenges. Ask a provider for a consultation. There are outpatient lactation clinics available, as well. WVU Medicine also has an Infant Feeding Room, where all formula and breast milk are prepared.
The Child Life Program at WVU Medicine Children’s helps children and adolescents cope with the stress and uncertainty of illness, injury, disability, and hospitalization. Our Child Life specialists are highly trained professionals who support hospitalized children ranging in age from infants to teenagers with a variety of medical diagnoses.
Hostetler Family Resource Center
The Hostetler Family Resource Center is a special place dedicated to the support of family-centered care. From free coffee and weekly pizza parties to computer access and laundry services, the Family Resource Center helps ensure families have resources and services so that their sole focus can be their children.
Our board-certified music therapy professionals help decrease our patients’ fear and anxiety. They also help address developmental and rehabilitation goals, and support positive coping through interventions, such as singing, instrument play, and songwriting.
Injury Prevention and Safety Program
The Injury Prevention and Safety program provides childproofing education following a preventable injury and car seat safety education, including car seat inspections and installations. The program provides car seats and other necessary safety items for families in financial or emergency need, including replacement car seats following a car accident and loaner seats for special healthcare needs. Our certified Child Passenger Safety Technicians provide services to patients during hospitalization and to the community by appointment. The Injury Prevention and Safety team is available to participate in community events and educate small groups. Please call 304-598-6462 or email firstname.lastname@example.org to schedule an appointment or event.
School intervention services
School intervention services are available for students in grades K-12 and include hospital-based teaching and school liaison services. These services are available to students who live both in and out of state. During a child’s time in the hospital, our West Virginia certified teacher provides: • Mentors to help students stay up to date on assignments • Arrangements to return completed work to the student’s school • Summer camp activities
WVU Medicine offers a full range of spiritual care support services for patients and family members during hospitalization. Our interfaith chaplains are available 24 hours a day, seven days a week.
If your child faces a critical, life-threatening illness, our caring providers are here to provide care and support – not just for your child but for your entire family.